Your shipping policy should answer 5 things clearly:

• processing time

• shipping time

• tracking

• delays

• lost packages

Most stores overcomplicate this. Customers mainly care about “when will my stuff arrive?” and “who’s responsible if something goes wrong?”

Shipping Policy

Thank you for shopping with Get Solu.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

Please note that processing times may be extended during high-demand periods, promotions, or holidays.

Shipping Times

Estimated delivery times vary depending on your location and shipping carrier.

Typical delivery estimates:

• United States: 5–12 business days

• Canada: 7–15 business days

• International Orders: 10–20 business days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information.

Please allow 2–5 business days for tracking updates to appear in the carrier’s system.

Delays

Get Solu is not responsible for shipping delays caused by:

• customs clearance

• weather conditions

• carrier delays

• incorrect shipping information

• high shipping volume

• events beyond our control

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, we may contact you for clarification. Delays caused by incorrect shipping information are the customer’s responsibility.

Lost or Stolen Packages

Get Solu is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the shipping carrier.

If your package is lost in transit, please contact us and we will do our best to assist you.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can review the issue.

Contact Information

Get Solu
5830 E 2nd St Ste 7000
Casper, WY 82609
United States

Email: hellogetsolu@outlook.com
Phone: +1 (307) 291-0685